Terms & Conditions

Last Updated: 9 December 2025

Welcome to Lilith Whisper. By accessing or purchasing products from our website, you agree to the following Terms & Conditions. Please read them carefully before using our services.

1. General Information

Lilith Whisper (“we,” “our,” “us”) provides skincare and cosmetic products for personal use only. By using our website or placing an order, you confirm that you are at least the age of majority in your region, or you have permission from a parent or legal guardian.

We reserve the right to update these Terms & Conditions at any time. Changes will be posted on this page with the updated revision date.

2. Product Information

We aim to provide accurate descriptions, images, and details of our products. However, minor variations in color or texture may occur due to screen differences or ingredient availability. All products should be used as directed. If irritation occurs, discontinue use.

3. Orders & Payments

All orders placed through our website are subject to acceptance and availability.
We reserve the right to cancel or refuse any order if:

The product is out of stock
Payment information is incomplete or invalid
Suspicious or fraudulent activity is detected

Prices may change without notice, but you will always be charged the price shown at checkout at the moment of purchase.

4. Shipping & Delivery

Shipping times vary depending on your location. Estimated delivery times are provided at checkout but are not guaranteed.
Lilith Whisper is not responsible for delays caused by carriers, customs, or unexpected events.

5. Returns & Refunds

We accept returns and issue refunds in accordance with our Return & Refund Policy, available on our website.
Products must be unused, unopened, and returned within the specified time frame.
Shipping fees are non-refundable unless the product arrived damaged or incorrect.

6. Intellectual Property

All branding, content, text, graphics, images, product names, and packaging designs on this website are the exclusive property of Lilith Whisper.
They may not be copied, reproduced, or used without written permission.

7. Limitation of Liability

Lilith Whisper is not liable for:

Any indirect or incidental damages
Allergic reactions or misuse of products
Losses caused by third-party services (shipping carriers, payment processors, etc.)

Always review ingredient lists and follow product instructions.

8. Privacy & Security

Your personal information is handled in accordance with our Privacy Policy.
We use secure payment processing and do not store full credit card details on our servers.

9. Governing Law

These Terms & Conditions are governed by the laws of the region in which Lilith Whisper operates. Any disputes will be handled under applicable local regulations.

10. Contact Us

For questions regarding these Terms & Conditions, order issues, or support, you may contact us at:

Email: lilithwhisper.ca@gmail.com