Refund Policy

Refund & Return Policy

Last Updated: 9 December 2025

We want you to love your Lilith Whisper products. If you are not fully satisfied, please review our policy below.

1. Returns

We accept returns within 14 days of delivery.
Products must be:

Items that are opened or used cannot be returned for hygiene reasons.

2. Refunds

Once the return is received and inspected, refunds will be issued to your original payment method.
Shipping fees are non-refundable unless:

3. Damaged or Wrong Items

If your item arrives damaged or incorrect, contact us within 48 hours with photos, and we will replace it at no cost.

4. Non-Returnable Items